General Terms and Conditions
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1. Introductory Provisions
The stated terms and conditions apply to purchases in the online store www.demoeshopdemoeshop.sk (hereinafter referred to as demoeshop). The purpose of these terms and conditions is to define and specify the rights and obligations of the seller (supplier) on one side and the buyer (customer, consumer) on the other side.
The seller and operator of the demoeshop online store is the company:
asdf s.r.o.
legal address of the company:
asf
aasfsf
operation:
asd
ID No.: asdd
VAT ID: Sasdasd
All contractual relationships between the seller and the buyer are concluded in accordance with the legal order of the Slovak Republic.
In the event that the contracting party is a consumer (natural person), legal relationships not regulated by the terms and conditions of the online store ASDF are governed by Act No. 40/1964 Coll. Civil Code as amended, Act No. 250/2007 Coll. Consumer Protection Act as amended, and Act No. 108/2000 Coll. on consumer protection in door-to-door sales and mail order sales as amended.
In the event that the contracting party is a business (legal entity), legal relationships not regulated by the terms and conditions of the demoeshop store are governed by Act No. 513/1991 Coll. Commercial Code as amended.
2. Order Processing
The demoeshop store delivers goods to the buyer based on an electronic or telephone order. A condition for the validity of each order is the completion of all mandatory data when sending it. The seller is entitled to request verification of the order from the buyer by email or phone.
All orders received through the website www.demoeshop.sk are considered binding by the seller. The seller also reserves the right to change prices. The buyer pays for the goods at the price stated in the email received after the order confirmation.
The price for shipping may vary for oversized or heavy packages. (More information in the section on shipping and payment.) For telephone orders, the price informed to the customer in writing by email applies.
The seller reserves the right to extend the delivery time in the event of unforeseen events. In such a case, the buyer will be immediately informed.
3. Payment Terms
All prices on the Demoeshop store pages are listed with 20% VAT and converted at the conversion rate of 30.1260 SKK = 1 €.
Each delivery includes an invoice - tax document, which also serves as a warranty card. The website operator reserves the right to change prices. However, if it concerns goods already ordered, the price at which the customer ordered the goods applies, regardless of its subsequent changes.
In the demoeshop online store, the buyer can pay the purchase price in the following ways:
Cash - directly at the company's premises.
Bank transfer - after receiving your order, we will send you a proforma invoice with the account number and variable symbol. You pay for the goods in advance to our bank account held at Tatra banka. After processing the order and receiving payment (usually within 2 days), the goods are immediately dispatched according to point 4 of these conditions.
Through Cardpay/Tatrapay - immediate prepayment via internet banking through the TatraPay, CardPay service.
Cash on delivery - the customer pays for the goods upon receipt at the post office or courier. The surcharge for cash on delivery by Slovak Post is 1.20 €, the surcharge for cash on delivery by courier is 0.60 €.
4. Delivery Terms
Delivery of goods is considered to be its acceptance.
We dispatch ordered goods without unnecessary delay, usually within 2 working days, but no later than 5 days from the date of receipt of payment for the confirmed order. We reserve the right to extend the delivery time in the event of unforeseen circumstances. The buyer is immediately informed of such an extension of the delivery period.
The goods are delivered in quality packaging secured with protective film to prevent damage. The shipment with goods always contains a tax document (proof of purchase of goods) and, in justified cases, instructions for its use.
The goods will be delivered to the customer at the address specified in the order form.
The buyer is obliged to take over the goods at the place specified in the order. The seller is obliged to inform the buyer of the delivery date either by email or phone. In the event that the buyer unreasonably does not take over the ordered goods, the costs associated with repeated delivery are borne by the buyer in full according to the current price list of the courier company.
5. Shipping and Shipping Charges
The buyer chooses the method of transport when ordering goods by marking the chosen option.
The selected method of delivery is considered binding. The demoeshop store provides the following options:
Personal collection (free) - You can pick up the goods in person at the address
Slovak Post - only for packages up to 10 kg.
Courier - delivery on weekdays (from 8 am to 6 pm). Shortly before delivery, the courier will contact you by phone so that you can agree on a more precise delivery time. The goods are insured during transport. The seller is not responsible for damages incurred during transport.
The customer is obliged to inspect the shipment upon receipt and check whether it is complete and undamaged. He is obliged to accept it only if its outer packaging is not damaged in any way.
In case of damage to the packaging, the customer can accept the goods, but it is necessary to state the reservations in the shipping list. The customer also has the obligation to report this fact immediately to our telephone numbers or email address. Complaints about mechanical damage to the product or incompleteness of the shipment after signing the shipping list, which are not reported within 12 hours, will not be considered due to the carrier's transport conditions.
6. Warranty and Complaints of Goods
The warranty period is 24 months from the date of the purchase contract, unless a different warranty period is set for specific cases, and runs from the date of receipt of the goods and confirmation of the necessary documents related to the goods by an authorized person.
The buyer is obliged to claim the warranty immediately after discovering the defect, otherwise the buyer loses the right to free removal of the defect against the seller.
The buyer has the right to claim the warranty from the seller only for goods that show defects caused by the manufacturer, supplier, or seller, are covered by the warranty, and were purchased from the seller.
During the warranty period, the buyer has the right to free removal of the defect after presenting the goods including accessories, documentation, and instructions to the authorized representative of the seller together with proof of payment, possibly a warranty card, and a brief description of the defect.
The right to warranty expires in the event that the defect was caused by mechanical damage to the product caused by the buyer, improper handling of the product, failure to report obvious defects upon receipt of the goods, use of the goods in conditions that do not correspond to their humidity, chemical and mechanical conditions of the natural environment of the goods, neglect of care for the goods, damage to the goods by excessive loading or use contrary to the conditions stated in the documentation, general principles, technical standards or safety regulations, or other breach of warranty conditions. The warranty also excludes errors caused by a natural disaster and the expiration of the warranty period of the goods. The warranty does not apply to normal wear and tear of the item (or its parts) caused by use. Therefore, a shorter lifespan of the product cannot be considered a defect and cannot be claimed.
If the seller does not specify otherwise, the claimed product must be sent back by mail, in the case of oversized goods by courier service, to the seller's address:
asasasas
The claimed product can also be delivered to the above address in person, after prior telephone agreement.
The seller or the person authorized by him will issue the buyer with a confirmation of the claim of the goods in a suitable form chosen by the seller, for example in the form of an email or in written form. If it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but no later than together with the document on the handling of the complaint.
The seller is obliged to determine the method of handling the complaint within 3 days from the start of the complaint procedure (the day of receipt of the claimed goods), in justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than 30 days from the start of the complaint procedure. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately, in justified cases the complaint can also be handled later. However, the handling of the complaint must not last longer than 30 days from the date of the claim. After the deadline for handling the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the goods for new goods.
Rights of the buyer when claiming a warranty
In the case of a removable error, the buyer has the right to have it removed free of charge, on time and properly. The seller decides on the method of removing the error and is obliged to remove the error without unnecessary delay.
The buyer can request instead of removing the error (repair) the exchange of the faulty thing for a faultless one, if this does not cause the seller disproportionate costs in relation to the price of the goods or the seriousness of the error.
In the event of an irremovable error that prevents the proper use of the thing for the given purpose, the buyer has the right to either exchange the thing or withdraw from the contract (refund).
In the event that the thing has at least three different removable errors at the same time, each of which prevents proper use, the consumer has the right to exchange the goods or a refund. The same right also applies if the same error, which has been repaired at least twice, occurs for the third time during the warranty period.
The complaint is considered handled when the complaint procedure ends with the delivery of the repaired product, the exchange of the product, the return of the purchase price of the product, the payment of an appropriate discount on the price of the product, a written invitation to take over its performance or its justified rejection.
Complaint procedure
When claiming a complaint, we ask you to follow the following procedure:
1) Send an email to the address , where you state your name and telephone contact on which we can reach you, the name of the product, the invoice number and a description of the defect. Please state the word "Complaint" as the subject of the email.
2) Within 24 hours (on working days), you will be sent information about the further procedure together with the return address for sending the claimed goods. If not specified otherwise, this address is .
3) Send the goods to the specified address together with a description of the defect and a copy of the invoice, which serves as a warranty card. If the delivery address of the repaired product differs from the address to which we sent you the original product and which is stated on the invoice, please provide us with the current address and telephone contact.
7. Cancellation Policy and Order Cancellation
The buyer has the right to cancel the order without giving a reason until the ordered goods are dispatched from the warehouse of the demoeshop online store. Information about the dispatch will be sent to the buyer by email or announced by phone.
Please send requests for order cancellation by email to demo@demoeshop.sk. The buyer is obliged to state the order number, name, email and description of the ordered goods in the notification of order cancellation.
In the event of cancellation of the order before its dispatch, the seller does not charge the buyer any fees related to its cancellation. In the event that the buyer has already paid the seller the purchase price or part of it at the time of cancellation of the order, the seller will return the already paid purchase price or part of it within 3 working days from the cancellation of the order by transfer to the buyer's bank account.
The seller reserves the right to cancel the order or part of it in the event that the buyer has provided false or misleading personal data on the order, or if the goods are no longer manufactured or delivered. In such a case, he will immediately inform the buyer in order to agree on further procedure.
In the event of cancellation of the order by the seller, the seller does not charge the buyer any fees related to its cancellation. In the event that the buyer has already paid the seller the purchase price or part of it at the time of cancellation of the order, the seller will return the already paid purchase price or part of it within 3 working days from the cancellation of the order by transfer to the buyer's bank account.
8. Possibility of Returning Goods
In accordance with Act No. 108/2000 Coll. on consumer protection in door-to-door sales and mail order sales, the consumer is entitled to withdraw from the contract without giving a reason within 7 working days from the date of receipt of the goods.
By withdrawing from the contract, the consumer cancels the contract from the beginning.
The consumer must deliver the decision to withdraw from the contract to the seller within the statutory period by mail to the seller's business address or by email to demo@demoeshop.sk.
Within 7 working days from the date of withdrawal from the contract, the consumer must return the goods to the seller regardless of whether the goods have been used or have defects that the consumer did not cause; reasonable care for the goods must be maintained. The returned goods must be properly packaged, in the original packaging if so delivered, complete with accessories, warranty card and proof of purchase. The goods must not be damaged by the consumer. The seller is obliged to take back the goods and return the price paid by the consumer for the goods, possibly exchange the goods for another (the same or similar), or return the consumer's deposit no later than within 15 days from the date of withdrawal from the contract, taking into account the costs incurred in sending the goods.
The right to return goods purchased directly at the store by the consumer does not arise from the law. Such purchased goods can be returned or exchanged only on the basis of an agreement with the seller.
The possibility of returning goods applies only to orders from retail customers. Wholesale relationships are governed by the Commercial Code, which does not regulate the possibility of returning goods without reason. The possibility to return purchased goods is only on mutual agreement with the seller.
9. Personal Data Protection
All personal data entrusted to the seller will not be provided to third parties or other entities without the express written consent of the customer according to Act No. 428/2002 Coll. on the protection of personal data. The customer can request their change or deletion at any time by phone or email.
The customer can also change their data in the My Account » Change Data section.
10. Final Provisions
The seller reserves the right to change these general terms and conditions. The obligation to notify in writing of changes in these general terms and conditions is fulfilled by placing them on the website of the seller's electronic store. The contracting parties have agreed that communication between them will be carried out in the form of email messages.
For relationships not regulated by these terms and conditions, the relevant provisions of the Civil Code, Act No. 22/2004 Coll. on electronic commerce, Act No. 250/2007 Coll. on consumer protection and Act No. 108/2000 Coll. on consumer protection in mail order sales as amended by later regulations apply.
The seller guarantees the buyer the delivery of goods within the agreed delivery time, the price of goods at the time of ordering, quality packaging of goods and the delivery of the correct goods. By sending an electronic order, the buyer accepts all provisions of the terms and conditions in the wording valid on the day of sending this order, as well as the valid price of the ordered goods stated on the website dfsdfsdfsdf
These general terms and conditions come into effect on 1.1. 2014.
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