We are experts in customer experience and specialize in

Human centered design. CX transformation CX consultation. UX design. UX workshops. Accessibility.
PoniVeni
City of bRATISLAVA
Sygic
Finax
HNonline.sk
Generali
Slovart
Slovak Savings Bank
PRO-DOMA Building Materials
Telekom
UPC
Northfinder
  • Customer and User Experience

    Customer Experience and User Experience, two horizons of the same strategy

    Customer Experience is seen as a strategic framework for the entire organization. It orchestrates the customer's experience across all channels, departments, and phases of the lifecycle, from brand positioning through purchase to retention and advocacy. User Experience is its execution layer in digital touchpoints: it determines the usability, accessibility, and performance of the product, including UI and design, which translate the strategy into a concrete form.

    Schedule a consultation
    Across all channels. From strategy to measurable result.

    The customer does not remember whether they were on your website, in the app, at a branch, or in the call center. They only remember if it was good and if they will return.

    What situation are you in?

    → I have traffic, but weak sales.
    → I pay for advertising, but the conversion rate is stagnant.
    → I want to grow without increasing the acquisition budget.
    → I need data-driven decisions, not feelings.

    The answer is the same traffic, and double the revenue thanks to CRO

    Web Design & UI | Design Systems | Prototyping

    Graphic Design

    We design digital products for brands where every click is worth millions. From UI through design systems to prototypes. We create designs that can be measured in conversions, development time, and customer satisfaction.

    Stop guessing. Start asking the right people.

    Customer research is the cheapest way to avoid an expensive mistake. We help you understand why your customers do what they do and what will convince them to act differently.

    200+ researches • 1,200+ Usability tests 

    Together we create for a better digital world for everyone.

    Websites, applications, and products should be designed to be seamlessly usable by all types of users, including those with visual, auditory, motor, or cognitive disabilities.

    UX & CX Consultations | Workshops for Companies | Bodylease | CX Breakfasts

    Not every situation calls for a big project. Sometimes an hour of expertise, a single workshop, or an experienced person in your team for a few months is enough.

    For years, we have been doing CX and UX projects for ambitious companies. We draw from that experience in shorter formats as well: consultations, training, bodylease engagements, and in the community we build around us.

     

  • Across all channels. From strategy to measurable result.

    The customer does not remember whether they were on your website, in the app, at a branch, or in the call center. They only remember if it was good and if they will return.

    More Info

    What situation are you in?

    → I have traffic, but weak sales.
    → I pay for advertising, but the conversion rate is stagnant.
    → I want to grow without increasing the acquisition budget.
    → I need data-driven decisions, not feelings.

    The answer is the same traffic, and double the revenue thanks to CRO

    Web Design & UI | Design Systems | Prototyping

    Graphic Design

    We design digital products for brands where every click is worth millions. From UI through design systems to prototypes. We create designs that can be measured in conversions, development time, and customer satisfaction.

    Stop guessing. Start asking the right people.

    Customer research is the cheapest way to avoid an expensive mistake. We help you understand why your customers do what they do and what will convince them to act differently.

    200+ researches • 1,200+ Usability tests 

    More info

    Together we create for a better digital world for everyone.

    Websites, applications, and products should be designed to be seamlessly usable by all types of users, including those with visual, auditory, motor, or cognitive disabilities.

    More info

    UX & CX Consultations | Workshops for Companies | Bodylease | CX Breakfasts

    Not every situation calls for a big project. Sometimes an hour of expertise, a single workshop, or an experienced person in your team for a few months is enough.

    For years, we have been doing CX and UX projects for ambitious companies. We draw from that experience in shorter formats as well: consultations, training, bodylease engagements, and in the community we build around us.

     

    More info

How to design for people?

How to design for people? Discovery Ideation Prototyping Testing

Improving UX products & services across all industries

  • Sygic
    Results:
    • Visitors +56%
    • Bounce rate -20%

    Sygic

    Redesign for improved usability of the B2B section on the website for the American, English, and German markets based on user research and information architecture design.

    • Visitors +56%
    • Bounce rate -20%
  • Asseco

    Asseco

    Creating a design system for the client's B2B application interface and marketplace. Emphasis was placed on accommodating the diversity of end users of the design system (such as third-party developers) and its versatility for applications of various purposes (CRM, finance, human resources, etc.).

How does it work at UX Lab?

Watch video

  • UX Lab in Slovakia

    1 .

    UX Lab in Slovakia

  • respondents in testing

    1000 +

    respondents in testing

What is UX design and UI design, and what is the difference between them?

UX design & UI design are a pair of abbreviations that are often mentioned in conjunction with each other. Thanks to UX and UI design a website can keep visitors on its pages. While UX addresses the user's impressions, examines their needs, and identifies problems they have on the site, UI focuses on how to visually and functionally build the website to prevent them. In other words – UX tunes the overall user experience (usability, friendliness, and the needs of the site visitor) and UI how the site looks and functions. 

Contact us

Our agency adheres to the rules and principles of Fair Tender.

Everything for the growth of your business in one place

At ui42, we combine creativity, technology, and marketing into one team.
We build brands and visual identities, create websites and e-shops, design UX and CRO, produce video and creativity, and subsequently deliver results through performance marketing.
Thanks to this, you gain a partner who can cover the entire digital ecosystem of your business – from the first contact with the brand to conversion.

Web development, Performance marketing, Brand building, UX/CX

 

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