Orders in B2B segments are very often created during the day as a set of requirements from multiple business representatives. These orders with up-to-date pricing and availability can be very easily created by simply importing an XLS/CSV file with dozens of EAN codes and amounts.
It’s important for B2B customers to have accurate information on availability of items, so they know how many they can order at what price. BUXUS can connect to any ERP system. We make sure there is real time price and availability synchronisation between ERP system and the e-shop, so your customers can deal with real time data.
Your customers are definitely familiar with special identifiers or norms when they make orders that B2C segment is not familiar with. Therefore, we can implement tailor-made product cataloge, which shows specific product features to ease customers the buying process at your website and you will be able to show them any information about the products.
Based on availability details from the ERP system, B2B portal can automatically identify products which are currently not available and mark them as reservations. As soon as they become available, customers can move them to their basket upon their log in.
Upon business representative’s login, their personalised interface displays all necessary details about a customer. The business representative will be able to analyse shopping behaviour and product interest of the given customer before or even during their meeting. Based on these details, it will be possible to either tailor the recommendation for the customer or adjust the pricing of specific products.
By connecting to the ERP system, we can minimise the inputs during the process of order creation and its lifecycle. E-shop takes the order and sends it to the ERP system. The details of the order then get sent to the distribution centre, where the order is finalised and ready to be dispatched. Invoices and delivery notes will be available to customer in the e-shop at any given time.
Increasing work labour costs made the traditional way of taking orders very expensive. Moreover, orders taken manually might contain mistakes, what leads to more expenses on complaints, communication, returns and exchanges. By using B2B to send the order through, you and your customers are saving both time and money.
Individual approach to prices is a key characteristics of B2B business. Companies in this segment are used to working with different price levels for certain groups of users, individual prices, various marketing discounts or even combinations of these. This solution is technologically difficult and taxing regarding the amount of data and speed. Thanks to a reliable server, fast ERP system and our e-shop solution, we will be able to work with multiple pricing online.
Customers will be able to see their order history and they will be also able to use this section to create new orders.
Get in touch with us. Come in person to our office or meet us online and we can discuss possible cooperation.