Operation and support
We will ensure the smooth operation of your e-shop.
From technical support through performance monitoring to continuous improvements — we will take care of your online business to run quickly, reliably, and without interruptions. You can focus on growth, we on its smooth operation.
What does the operation and support of an e-shop include?
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Technical Maintenance and Support – regular updates of the system, plugins, and security.
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Monitoring and Rapid Incident Resolution – we monitor performance, availability, and error messages in real-time.
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Performance Optimization – we speed up loading, optimize databases, and improve UX.
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Support for Changes and Campaigns – we assist with launching new features, promotions, or seasonal adjustments.
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Reporting and Recommendations – we regularly evaluate data and propose improvements.
Who is the service intended for?
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For e-shops and websites that want stability and assurance that everything is running correctly.
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For teams that do not have an internal developer but need a quick response to problems.
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For brands that want to develop their e-shop or website long-term and not just put out fires.
Selection of SLA (Service Level Agreement) level
SLA (Service Level Agreement) is an agreement that clearly defines and guarantees the level of our support. It determines what the speed of our response to incidents will be, what level of availability of support we will provide you, and what specific operational guarantees apply to your e-shop.
Choose the package that best matches the criticality of your business: from standard support during working hours to continuous critical support.
Comparison of SLA levels
Why DevOps from ui42
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More than 28 years of experience in developing and operating e-shops.
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More than 300 successful ecommerce solutions and websites.
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More than 2 billion Euros earned for our clients on our ecommerce solutions.
- Strong know-how in the B2B and B2C segment.
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A team of developers, analysts, and UX specialists under one roof.
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Knowledge of systems like Shopify, WooCommerce, own CMS BUXUS.
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Proactive approach – we solve problems before they arise.
We are a strategic partner,
Watch video
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2 000
successful B2B and B2C projects
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300
successful B2B and B2C projects
Contact us
Do you need a reliable solution?
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Michaela Recht
Sales Executive
I specialize in:
- UX/CX
- Marketing
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Samuel Štassel
Sales Executive
I specialize in:
- Development
- AI
