Operation and support

It depends on how critical your e-shop is for the business.

In practice, we provide:

• Standard — smaller websites, support during working days
• Advanced — growing e-shops, faster response (within 4 hours), extended monitoring
• High availability — strong e-shops with campaigns also in the evening and on weekends (7–23)
• Custom / 24/7 — critical operation where downtime means immediate loss

If you are unsure, we will recommend a package based on real risk and turnover.

Yes. We also take over external solutions (Shopify, WooCommerce, and custom systems).

Before taking over, we conduct a technical audit to know:

• the condition of the code and infrastructure
• what needs to be fixed immediately
• what makes sense to optimize gradually

Without this, support would just be "putting out fires blindly."

Depends on SLA.

Typically:

• Standard — within 2 business days
• Advanced — within 4 hours
• High availability / Custom — within 1 hour

Thanks to monitoring, however, we are aware of most issues before you are -  and often resolve them before they impact your business.

SLA (Service Level Agreement) is an agreement that precisely defines how quickly we respond, when we are available, and what we monitor.

Without an SLA, you address issues only when they arise. With an SLA, you have clearly defined:

• within how many hours we will start addressing the incident
• whether we cover you in the evening, on weekends, or holidays
• what checks are running in the background

For an e-shop, where every hour of downtime means lost revenue, an SLA is a necessity, not a luxury.

It's not just about whether your website or e-shop is running.

We monitor, for example:

• website performance and speed
• product feeds (Heureka, Google Shopping…)
• empty categories and products with errors
• integration with ERP and external systems
• search functionality
• order processing

The goal is to detect a problem before it affects sales.