Streamline the returns and complaints process Speed up the return process and relieve your customer support team thanks to automation. Manage returns in one comprehensive tool through our partners. Create your competitive advantage thanks to returns management. Turn shoppers into loyal customers thanks to a positive experience with your online store.
- We help you to set up: Customer Self-Service in local language
Customers can handle returns and complaints on their own, directly on your e-shop. Automated tools will guide them through the process, handle return shipping, and keep them informed of the status of their case. The customer will solve their requests themselves, without the need to contact customer support.
- We help you to take care of return shipping.
When your customer creates a return or complaint, an automated tool will arrange return shipping. It doesn't matter if the shipment is from the Czech republic or Hungary. We help you to arrange the pickup from the customer address. You can let your customer pay for shipping.
- Your customer is always kept in the loop
Automated tools keep customers informed of the progress of their return or complaint, and each case has its own tracking page. This means fewer calls to your customer support and everything is done in the local language but you can manage it in English language.
- Refunds are as easy as a few clicks.
Customers simply enter their account number when they create a return or complaint. Then, an automated tool will automatically send a refund order to your bank. We have direct connections to most Czech and Slovak banks, so refunds are processed quickly and easily.
The e-shop customizes the returns management environment according to its own preferences. The form for filling in a new customer request can also be visually and content-wise adjusted in accordance with the company's identity and the needs of the e-shop.
Benefits of returns management
- Customer satisfaction: Thanks to a positive experience with the handling of returned goods or a complaint, there is a great chance that the customer will shop in an online store again.
- Brand building: The solution to the returns and complaints process affects the overall perception of the brand and its reputation in the e-commerce environment.
- Accelerating the complaint/return of goods: online stores can resolve a return or complaint much faster than the statutory deadline or the usual processing time.
- Customer awareness: The customer is informed about any changes that occur in the process using pre-set notifications.
- System clarity: The online store will get an efficient and user-friendly tool for the administration of returns and complaints that works on the basis of automation.
- Effective communication: At every point in the returns or complaint process, it is possible to communicate with each other and resolve any additional requirements.
- Environmental responsibility: Thanks to the paperless form or efficient collection points, returns management is more environmentally friendly than standard solutions.
"We did not have a completely accurate overview of where the complaint was located and what stage it was in. This changed with ui42 help."