Customer Support

What does it mean

Customer support is a service that provides help or answers to customer questions in relation to a company's products or services.

More info

Customer support can be provided through various channels, such as phone, email, chat, or social media. The goal of customer support is to improve customer experiences and resolve any issues customers may have with products or services. Customer support can also provide additional information or advice regarding products and services. Customer satisfaction with the level of customer support is an important factor in building trust between the company and its customers.

Latest news

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Why in 2026 a nice e-shop is no longer enough and how to optimize design for successful sales

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Belda Sport Case Study: Visual Rebranding of a Premium Sports House

Belda Sport Case Study: Visual Rebranding of a Premium Sports House

Belda Sport needed a visual restart that would match their premium high-end positioning and exclusivity. After an audit, we created a new visual...
E-commerce trends for 2026: How to restart the growth of an online store

E-commerce trends for 2026: How to restart the growth of an online store

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Brand audit in 10 steps: Find out why your brand isn't working as it should

Brand audit in 10 steps: Find out why your brand isn't working as it should

Many brands feel like they are doing everything right. They have a nice website, active social media, invest in advertising, and communicate...
AI Trends 2026 and the Transformation of Digital Assistants into Autonomous Shopping Agents

AI Trends 2026 and the Transformation of Digital Assistants into Autonomous Shopping Agents

The biggest change in 2026? AI is shifting from models to systems. From one-time prompts to agents, workflows, and infrastructure that have ...
E-commerce in 4Q 2025: Traffic increased, but orders and revenues declined

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CRO in 2026: Why We No Longer Optimize Clicks, but Decisions

CRO in 2026: Why We No Longer Optimize Clicks, but Decisions

Just a few years ago, CRO was mainly about whether the user notices the button, where we move it, and what color we give it. Today, the reality...
GEO is here: the share of e-shop visits from AI assistants has increased 8-fold since the beginning of the year

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Even though it may seem that the share of traffic generated by AI assistants is still low, the trend from recent months shows dynamic growth...
Keep moving. Don’t panic.

Keep moving. Don’t panic.

We had one goal in it: Not only to keep up with the pace but to set the pace. To be a partner for our clients in any discussion or challenge...
  • ui42
  • 22.12.2025
  • 3 min read
Premium feed. Premium platform. Maximum impact.

Premium feed. Premium platform. Maximum impact.

The result of the collaboration with Louie.pet, a Czech manufacturer and online seller of premium pet food, was the removal of barriers from...

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