Customer Support

What does it mean

Customer support is a service that provides help or answers to customer questions in relation to a company's products or services.

More info

Customer support can be provided through various channels, such as phone, email, chat, or social media. The goal of customer support is to improve customer experiences and resolve any issues customers may have with products or services. Customer support can also provide additional information or advice regarding products and services. Customer satisfaction with the level of customer support is an important factor in building trust between the company and its customers.

Latest news

We have improved the speed of our clients' websites by more than a quarter.

We have improved the speed of our clients' websites by more than a quarter.

Time is money. And when it comes to page loading speed, this is literally true. Every extra millisecond a visitor has to wait for a page to ...
Red flags in collaboration with the agency

Red flags in collaboration with the agency

With the note - based on true events. Recently, we have been seeing a scenario repeat itself all too often, where a client – whether changing...
ChatGPT Shopping: what it is, who has it today, and how to prepare for it (even outside the USA)

ChatGPT Shopping: what it is, who has it today, and how to prepare for it (even outside the USA)

Briefly: OpenAI launched Instant Checkout in ChatGPT – purchase directly in chat. Currently, it is available only for users in the USA and with...
What to Watch Out for When Switching to a New E-commerce Platform: 6 Common Mistakes from Practice

What to Watch Out for When Switching to a New E-commerce Platform: 6 Common Mistakes from Practice

In 28 years at ui42, we have gone through hundreds of development projects and migrations to new e-commerce platforms. And despite each project...
Upterdam 2025: e-shop for e-shops, and the entire community

Upterdam 2025: e-shop for e-shops, and the entire community

This is how our campaign video "e-shop for e-shops" began, which became part of a large whole that we at ui42 had been preparing for weeks and...
What is server-side Google Tag Manager and why should you be interested in it?

What is server-side Google Tag Manager and why should you be interested in it?

Measurement and analytics in digital marketing have been undergoing significant changes in recent years. The restriction of cookies, increased...
How to Set Up Facebook Conversion API

How to Set Up Facebook Conversion API

If you want to get the most out of your Facebook campaigns, CAPI is practically a necessity today. In this article, we will show you how you...
CRO: How to Scale the Performance of Your E-shop?

CRO: How to Scale the Performance of Your E-shop?

How do you measure success on your website? Do you only track the number of visitors or also how many of these visitors performed the action...
GEO is here: the share of e-shop visits from AI assistants has increased 8-fold since the beginning of the year

GEO is here: the share of e-shop visits from AI assistants has increased 8-fold since the beginning of the year

Even though it may seem that the share of traffic generated by AI assistants is still low, the trend from recent months shows dynamic growth...
10 tips on how not to fail at the peak of the ecommerce season

10 tips on how not to fail at the peak of the ecommerce season

The peak season in e-commerce is almost here. What are the most important points you should consider well in advance, if you want to make...

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