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We found not an agency, but a reliable partner who helped us achieve the desired results. We appreciate their approach and look forward to the next phases of cooperation, which we believe still has great potential.

"We wanted to show that PSS is changing on the website as well. And not just through cosmetic changes or a change of website design. We wanted to have the new website firmly in our strategic hands and use it as a full-fledged and measurable sales channel. We are glad that we selected a company that helped us in this difficult task through a competitive process. We are looking forward to the new website and to continuing our cooperation with ui42."

We thank the entire ui42 team for their contribution to our project. And especially for the advice and help to keep improving. We believe that we will be able to launch the Czech market in this way as well. We look forward to the common challenge, work, and results.

If we were to create a new e-shop again, we would choose ui42 again.

From the very first moment of our collaboration, ui42 understood that mental health is not just another marketing topic, but a sensitive area that requires empathy, a professional approach, and well-timed communication.

They helped us combine quality content, AI tools, SEO optimization, and targeted communication into a functional strategy that had a real impact. The result was not just great numbers, but above all, that we were able to open an important social topic authentically, sincerely, and humanely.

Thanks to this collaboration, more than 10,000 people found the right professional help. We thank ui42 for the partnership and are pleased that our collaboration continues further.

We are extremely satisfied with our cooperation with ui42. They fulfill the plans we have set and even exceed them at a lower overall marketing cost than we planned. They are professionals who know what they are doing and perform their work with quality.

Very clear and professional communication, thanks to which we were able to quickly get the PNO to the desired level with ui42. We clicked with ui42 from the beginning, understood what we wanted, and proposed a way to get there. 

Overall, we perceive the implementation of the chatbot positively. Objectively and subjectively, we feel a decrease in phone calls and emails to our customer service department. The chatbot helps us during weekends and holidays. Before introducing the chatbot, we always dealt with a "pile" of emails on Monday after the weekend, and there really were a lot, that has improved. The volume of inquiries is manageable. We were able to shift free capacity from the customer center to other tasks and projects, which I consider a benefit.

As a researcher, he was identifying the needs and expectations of customers and clients across various segments, but it was not enough for him to just know them, he wanted to fulfill them. At Telekom, he spent nearly four years contributing to the creation of exceptional experiences and customer experience of a lovebrand, as well as the brand strategy. During a nearly two-year stint at Tatra banka, he designed innovative products for the customer experience of the near future. And today, back in the world of Magenta, he takes care of experiences and customer experience to fulfill the vision of turning customers into fans.

Explorer, strategist, and customer experience designer who has been helping build brands with a clear vision focused on exceptional customer experience for over fifteen years. For ten years with a magenta heart, he listened to customers and transformed it into the strategy of a modern and innovative operator, Telekom, and later T-Mobile CZ. Today, based on quality insights, he helps design exceptional customer experiences for clients at Tatra Bank.