On the night of October 28th to 29th, the e-commerce market was hit by technical issues that tested the readiness of online businesses.
On the night of October 28th to 29th, the e-commerce market was hit by technical issues that tested the readiness of online businesses.
External services Packeta and Microsoft Clarity experienced a major outage – for many e-shops, this meant disabled carts, slowed pages, and interrupted order processes.
For ui42 clients, however, business remained in motion.
The moment monitoring detected the first errors in communication with the Packeta API, the technical team immediately intervened. The goal was singular: to protect the functionality of e-shops and minimize the impact of the incident on sales.
Therefore, we proactively deactivated the Packeta module across e-shops running on our solution. Where we had direct access, we temporarily disabled Microsoft Clarity to prevent analytical scripts from slowing down page loading.
The result was clear – no sales outages, no loss of orders.
While part of the market struggled with unavailable checkouts, ui42 clients continued to sell.
According to preliminary data, we managed to protect dozens of e-shops, hundreds of orders, and a significant volume of turnover that would otherwise have been at risk. (Exact figures will be released after the analysis is completed.)
The incident showed that e-commerce reliability is not only about stable technologies but also about the people who oversee them.
Our internal monitoring operates continuously, and teams respond in real-time – because in the digital world, it often takes just a few minutes for a technical error to become a real business problem.
Outages will always occur. The difference is in who can respond to them before they affect revenue.
