Chatbot

What does it mean

A chatbot is an automated program that can interact with users and respond to their questions in real-time. This software tool uses artificial intelligence to interact with users through a chat application. A chatbot can be programmed to answer user questions, provide information about products and services, or help solve problems and improve customer service.

More info

Chatbot: Digital Assistant for Modern Customer Communication

Chatbots are increasingly becoming a part of websites, e-shops, mobile applications, and social networks. They serve to answer frequent questions, provide support, process orders or reservations. Thanks to 24/7 availability and instant response, they enhance the customer experience and relieve human operators from routine tasks.

Modern chatbots use NLP (Natural Language Processing), machine learning and AI models to understand the user's intent and respond as naturally as possible. Many of them are capable of conducting more complex conversations and even learning from previous interactions.

Types of Chatbots: Solutions for Various Communication Needs

Rule-based chatbots operate based on predefined scenarios and responses. They are suitable for simple tasks like FAQs, reservations, or data retrieval. The advantage is quick deployment and easy maintenance.

AI chatbots use artificial intelligence to process natural language and can better respond to freely formulated questions. They are used where more flexible and personalized communication is needed – for example, in customer support, e-commerce, or HR.

Voice assistants, such as Alexa, Google Assistant, or Siri, are a form of chatbots that communicate by voice. They are gaining popularity in households and enterprise solutions due to easy control without the need for a screen.

A chatbot can be integrated into various platforms, such as websites, mobile applications, or social networks, allowing users to communicate with a company or organization non-stop without having to wait for a response from a real employee.

The use of chatbots is becoming increasingly common, especially in the field of customer service and marketing. A chatbot can help businesses improve the efficiency and speed of communication with customers, thereby helping to improve their satisfaction and increase profitability.